USA privacy policy

Your use of any of our digital properties (for simplicity, we will call our websites and mobile apps “digital properties” throughout this policy) is subject to the specific terms of use for that digital property.

We are subject to differing data protection regimes of the jurisdictions in which we operate. This policy reflects the standard of protection for personal information in the USA.

Information you give us

We collect and store information you provide through our digital properties including the contact form on our website, when you contact us or one of our employees at one of our offices or through other channels like social media, at trade shows, events and exhibitions or from the product warranty form.

The information we collect from you includes things such as:

  • Name
  • Mailing address
  • Email address
  • Phone number

In certain situations, we may also collect things like:

  • Driver’s license number (for example, if you return a product or apply for credit)
  • Social Security Number (for example, if you apply for credit)
  • Location information
  • Demographic and lifestyle information
  • Survey responses
  • The products you are interested in, or you have purchased

Information you give us about others

You may give us information about other people. We will only use this information for the specific reason you provide it. For example, you provide information about companies who may be interested to know about Sunamp and our products, and you provide us with contact names and contact information.

Information from other sources

We may receive information about you from other sources, including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

Information collected automatically online

We collect information about your interactions with us including, for example: The type of device or browser you’re using

  • Your IP address
  • Your browsing behavior while on our website
  • The URLs of the websites you visited before visiting our site (these are called “referring URLs”)
  • IMEI/UDID (a numeric identifier for your mobile device)
  • MAC address (another kind of numeric identifier for your mobile device)
  • IDFA (Apple’s ID for advertising), a randomly generated number(s).

Sunamp and our partners use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base. Users can control the use of cookies at the individual browser level.

We may permit third-party service providers to collect and process some information from our digital properties. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. We provide more information about interest-based ads below. Our digital properties are not designed to respond to “do not track” requests from browsers.

Location information

We may use location information to determine whether to provide you with content, information, and notices that may be required by law based on your location.

Mobile devices often provide users with the ability to adjust settings related to location. If you do not want us to collect specific location information, you may modify the location services on your mobile device’s settings. Sunamp has no control over your device’s settings. And adjusting these settings does not eliminate the ability of others to develop location information about your device.

Reviews and other content you provide

We don’t offer official blogs or community forums, but Sunamp does use social media which you may make comments on or share. Be aware that anyone who accesses social media may read, collect, and use the information you provide.

How we use the information we collect:

  • Customizing your digital experience
  • Fulfilling orders and requests for products, services, or information including general inquiries
  • Processing refunds, returns, and exchanges
  • Conducting credit checks and analysis
  • Tracking and confirming orders
  • Delivering and installing products
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Preventing and identifying fraud and other illegal activity
  • Complying with the terms of our product warranty
  • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
  • Complying with and enforcing applicable legal requirements, contractual obligations (including our contractual obligations with you), relevant industry standards, and our policies
  • Responding to complaints or legal claims

How we share your information

Sunamp does not exchange your personal information for monetary consideration. We share your information only in the ways we describe below. We may combine or share information among current or future Sunamp companies, including affiliates and subsidiaries. This may involve transferring your data outside the USA. For the purposes of IT hosting and maintenance this information is located on servers in the UK, EU, USA and Asia.

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages
  • Scheduling and performing product installations
  • Providing customer care and technical support, including servicing products as part of our product warranty
  • Sending Sunamp marketing communications and providing advertising services
  • Personalizing the customer experience on our digital properties
  • Fulfilling subscription services
  • Conducting research and analysis
  • Processing credit card payments
  • Detecting fraud and other illegal activity

Sometimes we may be required to share personal information for legal reasons, for example, if we are required to do so by a regulation, court order, subpoena or other legal process. We may also share information when we believe it is necessary to comply with the law or to respond to a government request, or when we believe disclosure is necessary or appropriate to protect Sunamp, our customers, or others.

We may share personal information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event.

How we protect your information

We use a variety of security measures designed, under a risk-based approach, to ensure the confidentiality of your information. However, as set forth in the applicable terms of use for each digital property, we cannot and do not guarantee the security of information transmitted to us.

You also can do your part to help protect the information you provide to us. Create a strong password if we require you to set up passwords. Use that password only on our digital properties. And do not share your password with anyone, especially anyone claiming to work with us. We would never contact you and ask for your password, ever.

Your choices

You may at any time:

  • Stop receiving marketing or promotional emails, directmail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Deactivate your account
  • Request removal of information you post on our digital properties; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

To do any of these, let us know by one of these methods:

  • Follow the directions in a marketing email, direct mail, or mobile communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under “contact us” below

Please note: Even if we can anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

Protecting children’s privacy

We do not knowingly solicit or collect personal information from children under the age of 13 without parental consent. If we learn that we have collected personal information from a child under age 13 without parental consent, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information without parental consent, please contact us as specified in the “How to contact us” section of this policy.

Links to other websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the website you are visiting.

Social media features

Our website includes ways to interact and share using social media, through features such as a “thumbs up” button, “share this” button, or interactive mini programs that run on our website (“widgets”). These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Privacy Policy updates

We may need to update our Privacy Policy as we and our customers grow and evolve. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of posting a notice on this website prior to the change becoming effective, as well as inform you of any choices you may have with respect to these changes.

How to contact us

We want to offer you a means of contacting the right people in our organisation as easily as possible. If you have any questions about your personal information or our USA privacy policy, please contact our Data Protection Officer. Email: privacy@sunamp.com