Warranty registration for Willerby homeowners

We have an exclusive warranty and commissioning checklist for Thermino heat batteries installed in Willerby holiday homes


This applies to Thermino batteries which are factory installed in Willerby homes and used in holiday parks in the United Kingdom, Ireland (Éire) and the Netherlands

Step 1: Complete the commissioning checklist

To be completed by the commissioner and submitted by the homeowner.

Step 2: Complete the warranty registration

To be completed by the owner of the holiday home.

Step 1: Complete the commissioning checklist


Before the holiday home is occupied, the factory-installed Thermino should be inspected and commissioned by a competent person (called a commissioner).

If you are the commissioner, please complete the commissioning checklist which you’ll find with the Thermino, and leave a copy with the owner of the holiday home. You can also download and print a copy of the commissioning checklist below.

Step 2: Register your Thermino and activate your warranty


If you’re the owner of the holiday home, you must register your Thermino to activate your warranty. This includes uploading a scanned copy of the completed commissioning checklist mentioned above.

The warranty won’t be valid without a completed commissioning certificate. Failure to register the warranty and commissioning certificate within 30 days of the date of the commissioning certificate reduces the warranty to 2 years. 

To maintain your warranty, you must also follow the winter care guidelines detailed in the warranty information document linked below.

There are two ways to register your Thermino and activate your warranty.

Complete your warranty registration online (preferred)

Fill in the online form below and submit this along with a scanned copy of your commissioning checklist. It’s also a good idea to download the warranty information document below and save a copy for your records, as this includes the full warranty terms.

Print, complete and return the warranty information document

If you’re unable to complete the online form, you can print, complete and return the form in the warranty information document. You can do this by either:

  • Uploading a scanned copy of the warranty form and commissioning checklist at the bottom of this page
  • Sending a scanned copy of the warranty form and commissioning checklist by email to warranty@sunamp.com
  • Or, posting the completed warranty form and commissioning checklist to: Warranty Team, Sunamp Ltd, 1 Satellite Park, Macmerry, EH33 1RY, UK.

We collect your personal data in the form below so we can administer and support warranty claims. Data is processed in accordance with our privacy notice.

Willerby Warranty Registration

  • Product Details

    *Required field - this information is needed to register your warranty.
  • Example: X12345678910X. This can be found on the data badge on the front of your Thermino.
  • DD slash MM slash YYYY
  • Max. file size: 5 MB.
  • Your Details

    Your principal contact details so we can contact you if needed.
  • Sunamp may process and store my warranty registration and related data including personally identifying information for the purposes of recording warranty details and providing a warranty service.

    Where applicable, Sunamp may receive and store telemetry data from, and may send control commands and software updates to, my Sunamp product via wireless.

    Note: Your warranty cannot be registered or take effect unless you agree to these terms.

     

    Your warranty will not be valid unless you register

    Please tick this box to confirm that you agree with our warranty terms and conditions, and submit below.

Willerby Warranty Registration - Document upload

If you're unable to complete the online form above, please upload a scanned copy of your completed warranty registration card AND your commissioning certificate here.

  • Max. file size: 5 MB.